OPSSCORE METHODOLOGY
The operating system diagnostic for scaling companies
Most companies try to fix operations by buying tools. But technology layered on top of broken processes just scales the chaos. OpsScore measures what actually matters — in the right order.
How your company makes decisions, tracks performance, and maintains organizational clarity.
How resilient your operations are — documentation, onboarding, escalation, and institutional knowledge.
How effectively you leverage tools, automation, AI, and data to accelerate operations.
THE SEQUENCE MATTERS
Each pillar is designed to build on the one before it. Skip a step and the next one breaks.
You can't document processes that don't exist yet. Architecture defines the decisions, cadences, and accountability structures that Infrastructure then codifies.
Automating broken processes just speeds up the failure. Infrastructure builds the repeatable systems that Acceleration then multiplies.
Skipping Architecture is building on sand. Skipping Infrastructure is automating chaos.
SCORING TIERS
Your OpsScore maps to one of four operational maturity tiers. Each tier describes where you are — and what's needed to level up.
Reactive mode. Decisions are ad hoc, processes live in people's heads, tools are disconnected. Every day is firefighting.
Foundation forming. Some structure exists but it's inconsistent. Key-person dependencies are high and gaps surface regularly.
Systems are working. Core processes are documented, tools are connected, and the team can operate without the founder for a week. Room to optimize.
Machine-level operations. Data-driven decisions, automated workflows, AI-augmented processes. The system runs itself.
ASSESS YOUR OPERATIONS
18 questions. 3 pillars. A clear score and a roadmap to operational maturity.
Take the Assessment